No-Return Replacement Warranty | SVICLOUD Official — 免寄回換新保固

跨境退件既慢又貴，運費有時比機價還高。所以我們把流程反過來：你提供照片和短片，我們核實，然後直接寄新機給你——壞機留給你，不用寄回。

Cross-border returns are slow and expensive, and the freight sometimes costs more than the unit. So we run it the other way round: you send photos and a short video, we verify, and we ship a brand-new unit. The faulty one stays with you.

這項保固由 SVICLOUDnet 作為官方授權渠道提供，適用於在本站購買的小雲電視盒子主機。

This warranty is provided by SVICLOUDnet as the authorised official channel, and applies to SVICLOUD TV box main units purchased on this site.

重點一覽

At a glance

保固範圍

Scope of cover

本保固是一項硬件保固。軟件與應用程式的問題不屬硬件故障，因此不在換機範圍內——但這不代表我們不處理：問題排解頁涵蓋了絕大部分情況，仍未解決可直接聯絡我們。

This is a hardware warranty. Software and app issues are not hardware failures, so they fall outside replacement — which does not mean we leave you with them. The troubleshooting page covers nearly all of them, and you can contact us directly if it does not.

申請流程

How to claim

詳細條款

Full terms

1. 保固由購買日起計 12 個月，以本站訂單記錄為準。
   The warranty runs 12 months from the date of purchase, as recorded on the order.
2. 只適用於在 svicloudnet.com 購買的電視盒子主機。
   Applies only to TV box main units purchased on svicloudnet.com.
3. 必須提供訂單編號、序號相片及故障短片。證明不足我們會要求補充，處理時間由收齊資料當日起計。
   Order number, serial-number photo and a fault video are required. If evidence is incomplete we will ask for more, and the turnaround runs from the date the evidence is complete.
4. 是否屬保固範圍內的硬件故障，由 SVICLOUDnet 核實及決定。
   Whether a fault is a covered hardware failure is verified and determined by SVICLOUDnet.
5. 換機只寄往原訂單的收貨地址。
   Replacements are shipped to the original order address only.
6. 每張訂單以一次換機為限。
   Limited to one replacement per order.
7. 換新機沿用原訂單的保固期，不會重新計算 12 個月。
   A replacement continues the original order's warranty term; it does not restart the 12 months.
8. 如同一訂單重複申請，我們保留要求先寄回原機檢驗的權利。
   For repeat claims on the same order, we reserve the right to request the original unit for inspection first.
9. 遙控器及電源適配器屬消耗性配件，不在本保固範圍內，可於本站另行購買。
   The remote control and power adapter are wearable parts, outside this warranty, and available to purchase separately on this site.
10. 適用於所有我們銷售的地區。個別地區的清關或派遞限制可能影響寄出時間。
    Applies in all markets we sell to. Local customs or delivery restrictions may affect dispatch timing.

為什麼只有官方渠道做得到

Why only the official channel can do this

免寄回換新需要有現貨、有保固責任、有能力承擔換機成本——這是官方授權渠道才具備的條件。水貨或轉售渠道即使願意，也沒有原廠保固支援可以依靠。

No-return replacement requires stock on hand, warranty responsibility, and the ability to absorb the cost of a replacement unit — which is what being an authorised channel provides. Parallel-import and reseller channels have no manufacturer warranty support to fall back on, even where they would like to help.

購買前想核對貨源與保養差別，可參考：如何辨別 SVICLOUD 行貨。

To check sourcing and warranty differences before you buy: How to identify a genuine SVICLOUD.